HCL Off Campus for
Fresher’s at, Chennai On 24th November 2015 to 27th November
2015
Company
List: HCL Technologies Ltd. - Business
Services
Total No of Openings: 30
Post
Name: Junior Engineer - Product Support
Pay Scale: 1.92
LPA 3.2 LPA (Compensation will vary based on the relevant documents and qualification)
Skill set required:
Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customer’s needs.
Offers clear explanations. Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies
to repair communication.
Speaks standard business English in a neutral accent with no mother tongue
influence Highly sentient.
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right
thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve
customer problems with minimal supervision.
Can identify non value add processes and practices.
Able to articulate and champion more effective ways of working.
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under
Graduate / candidates with backlogs up to 4 papers can also apply / Diploma
holders (10+2+2 only).
Experience: 0 to 3 years - Both Fresher’s and Experienced candidates are eligible
Job Location: Greams Road, Chennai
Shift:
Rotational Shifts
Job Description:
Assist BT Customers over
the phone, with Technical troubleshooting by providing Excellent Customer
Service for ETON Sports and TV
Assist BT Customers over
the phone, with Order Provisioning, Order cancelation, delayed orders,
expedites, etc. T
rouble shooting for
Broadband related issues. Setting up wireless connection on Laptops and
Desktops.
Connectivity issues with
ops Modem, Routers, Hubs and Switches.
Dealing with network
connectivity LAN , WAN and MAN.
Checking the exchange
line issues / outages / fixing appointment with the technician at UK.
Client: Telecom Client, UK (Voice Process)
Field Of Working: BPO / Call Centre / ITES
Walk in Location: Chennai
Walk in Date: 24th to 27th Nov, 2015
Time: 10 AM
Kindly mention SYED as Source/ Reference at the top of your resume
Registration: Spot Registration
Walk in Venue for
Chennai:
HCL Technologies,
1st Floor, WSS Navin's Towers,
Puthupet, Near Casino Theatre,
Mount Road, Chennai - 2
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